To improve genuine user access and reduce automated bot bookings, IRCTC deactivated 2.5 crore suspicious user IDs

About IRCTC's Digital Drive:

Attributes:

Deactivation of Dubious IDs: 25 million fraudulent/suspicious accounts disabled.

Anti-Bot Solutions & CDN Integration: Stops automated reservations by resellers.

Mobile & Email Revalidation: 2 million IDs dispatched for validation.

Aadhaar-Enabled Verification:

Users without Aadhaar experience a 3-day delay for Tatkal reservations.

Users verified through Aadhaar gain immediate access.

Cybercrime Reports: 131 reports submitted concerning deceptive users.

Require:

Address Black Marketing: Bots/scalpers obstruct tickets, negatively impacting real travelers.

Enhance Website Performance: Lowers server strain at high demand times (e.g., Tatkal).

Improve Security: Stops cyber fraud and unapproved reservations.

Importance:

• Fair Access: Guarantees that genuine users obtain tickets, rather than resellers.
• Tech Upgradation: Utilizes AI, CDN, and Aadhaar for safe transactions.
• Record Efficiency: Achieved IRCTC’s highest single-day (16.17 lakh tickets) and single-minute (31,814 tickets) reservations.

Governance:

• E-Governance: IRCTC's digital initiatives demonstrate how technology enhances transparency and effectiveness in delivering public services.
• Digitalization of Public Services: The implementation of Aadhaar-based verification underscores the drive for secure, accessible digital administration.

Internal Security:

• Cybercrime Prevention: The reduction of bot traffic and fake reservations demonstrates efforts to address cyber risks in essential infrastructure.
• Aadhaar-Driven Authentication: Enhances identity confirmation, diminishes fraud, and guarantees safe online transactions.

Economy:

Digital Infrastructure: The incorporation of CDN and anti-bot systems by IRCTC showcases progress in digital public infrastructure.