Sugamya Bharat App has been redesigned with improved AI capabilities and an intuitive user interface

What is it?

The Sugamya Bharat App is a community-driven mobile application that enables users to notify about obstacles related to accessibility in public facilities, transportation, and ICT infrastructures.

Inaugurated by: Department of Empowerment for Persons with Disabilities (DEPwD), part of the Ministry of Social Justice and Empowerment.

Inaugurated in: 2021, as a component of the wider Accessible India Campaign (Sugamya Bharat Abhiyan).

Main Goal: To allow citizens to report accessibility issues, encourage inclusive infrastructure, and enhance citizen involvement (Jan-Bhagidari) in creating a barrier-free India.

Main Aspects of the Overhauled Application:

Accessible Design: Easy navigation and a streamlined user experience for individuals with disabilities and the elderly.

Chatbot Fueled by AI: Provides immediate assistance and up-to-date details on different government programs and initiatives for Divyangjan.

Immediate Circulars and Notifications: Information on recent policies, accessibility initiatives, and DEPwD announcements.

System for Addressing Complaints:

Residents can submit geo-tagged images to highlight inaccessible infrastructure.

Of the 2,705 total complaints, 1,897 have been addressed by June 2025.