Listed one of world's 'worst airlines', IndiGo fires back with 'unreliable' data claim

IndiGo denies claims in ‘worst airlines’ report, calls survey data unreliable Sub head: The report of AirHelp ranks the airlines based on global customer claims, on-time performance, and traveler feedback from 54 countries, evaluating things like crew service, food quality, and chair comfort.

EPN Desk 05 December 2024 07:42

Airline IndiGo denied findings of a report by the "AirHelp Score report 2024," which ranked the local carrier in the bottom tier at 103rd out of 109 on Dec 4. Additionally, the survey placed Air Asia at 94th and Air India at 61st.

According to the survey, IndiGo was named one of the worst airlines in the world this year.

The Directorate General of Civil Aviation (DGCA) releases monthly statistics on airline punctuality and consumer complaints, according to a statement from IndiGo.

"IndiGo has consistently scored high on punctuality and has the lowest customer complaint ratio for an airline of its size and scale of operations," said the airline.

It also pointed out that the data in the AirHelp survey, conducted by an EU claim processing agency, "does not disclose the sample size from India, nor does it consider the methodology or compensation standards used by the global aviation industry, raising questions about its credibility."

"As India's most preferred airline, IndiGo refutes the findings of this survey and reiterates its promise of on-time, affordable, courteous, and hassle-free travel experiences for its customers," said the aviation major.

The Tata Group-run Air India carried over 1.64 crore passengers with a market share of 13.9% during the nine-month period (January-September), whereas IndiGo, a low-cost carrier, carried over 7.25 crore passengers with a market share of 61.3%.

The airline connects more than 85 domestic and more than 30 international destinations with a fleet of over 380 aircraft, operating about 2,100 flights every day.

According to the AirHelp survey, the top three airlines are United Airlines, Qatar Airways, and Brussels Airlines.

Data from Jan to Oct was included in the annual report of AirHelp, a business that specializes in passenger compensation claims.

It ranked the airlines based on global customer claims, on-time performance, and traveler feedback from 54 countries, evaluating things like crew service, food quality, and chair comfort.